Multi-portals at a Glance - Fluid Topics - Latest

The multi-portal mode allows users with the CONTENT_PUBLISHER, ADMIN, or KHUB_ADMIN role to manage one central portal and automatically publish to different portals or environments.

For example, from one central portal, users can:

• Publish to portals dedicated to each brand of their company.
• Customize a portal for the publishing of inline help content.

A multi-portal architecture consists of:

• One "Manager" tenant, to view or publish content from.
• One or more "Consumer" tenants, to view a part of the content of a "Manager" tenant.

Users with the ADMIN or PORTAL_ADMIN role can customize both types of portals independently, with their own:

• Theme
• Homepage
• Print templates
• Logos
• Header

All portals also have their own set of users, allowing for complete control over authentication (independent single sign-on methods, for example).

It is necessary to have the ADMIN or PORTAL_ADMIN user role to customize portals.

It is possible to use the multi-portal mode to set up a specific portal for a given brand or product.

Content creators can publish documents to a single portal, with various tools, and Fluid Topics can dynamically route the content to multiple individual portals. This enables the centralization of documentation in one place, while also preserving separate outputs.

Example

The Example company has three brands: brand A, B, and C.

Each brand has a specific documentation format:

• Brand A: DITA (XML)
• Brand B: Markdown
• Brand C: Adobe FrameMaker

With multi-portals, technical writers and subject-matter experts can publish to a single source of truth: docs.example.com. It is the "Manager" tenant.

The Knowledge Hub of the "Manager" tenant processes the different formats and publishes the documentation on the portal. Since authentication is portal-specific, the company restricts access to docs.example.com to its employees.

Each brand has its own "Consumer" tenant:

• brandA.docs.example.com
• brandB.docs.example.com
• brandC.docs.example.com

Each "Consumer" tenant reads the same content as the "Manager" portal. Each "Consumer" tenant also has a filter limiting its access to the content matching a specific value of the brand metadata key.

Unlike the "Manager" tenant, the company decides to make all its "Consumer" tenants public.

Customization and authentication control allow the users of each brand to benefit from a documentation experience tailored to their needs.

It is possible to configure a "Consumer" portal for inline help.

Example

The Example company wishes to embed documentation in its new product.

To do so, the company first sets up a "Consumer" portal, mirroring the content of its main documentation portal (docs.example.com) dedicated to this product.

Then, an ADMIN customizes the appearance of the "Consumer" portal to match the look and feel of their new product.

This allows the Example company to manage inline help content more easily, while providing their users with a seamless experience.

To enable and configure the multi-portal mode, contact a Fluid Topics representative with the Fluid Topics Help Desk.