Several of our customers are already using our chatbot feature. To ensure even greater relevance and accuracy, we have introduced some advanced parameters:
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Reranking: Admins can now enable reranking to enhance the relevance of semantic search results.
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Customizable prompts: Default chatbot prompts can be adjusted or overwritten to better suit the context of a specific product.
The reranking feature is a widely recommended technique to enhance semantic search, particularly in Retrieval-Augmented Generation (RAG) scenarios such as chatbots. Reranking initially retrieves a larger set of documents and reorders them based on their relevance to the original query. It retains the top 5 documents (this number is configurable) and use them to proceed with the RAG process.
For more details, see the Advanced settings for Chatbot profiles documentation.