Rating at a Glance
Business value
Enabling the rating feature offers the following advantages:
- End-users can engage with content and suggest improvements.
- Content managers can align priorities with what users truly need.
- End-users enjoy a better product experience thanks to up-to-date and relevant product information.
Feature overview
The rating feature is configurable as follows:
- Enable rating at the document level and/or at the topic level.
- Select different types of rating based on content metadata: thumbs up/down, stars, yes/no question.
Analytics data provides insights into top-rated content, lowest-rated content, etc.
Prerequisites
The following prerequisites must be met in order for an end-user to be able to rate content:
- An administrator must assign the
RATING_USER
role to the user (can be a default role). - During the beta testing phase, an administrator must also assign the
BETA_USER
role to the user.