This server event occurs when a user asked a question using the Gen AI Case deflection component, and chooses to create a support ticket with the Create a ticket button.
This event contains the following fields:
| Field | Description |
|---|---|
context |
The Case deflection component's context. |
generationId |
The generative AI generation ID. |
searchQuery |
An object containing information about the search query. |
terms |
Contains the keywords of the user's query. |
facets |
An object containing information about the search facets. |
key |
The metadata key used as facet. |
type |
Takes one of the following values: VALUE, DATE, RANGE. |
value |
The facet value. |
Since this event originates from the server and not the web application, it is not possible to listen to it.
A table for the most common fields is in Analytics events.