case_deflection.rate - Fluid Topics - Latest

This server event occurs when a user uses the Case deflection component's Was it useful? rating feature (available when selecting a topic).

This event contains the following fields:

Field	Description
context	The Case deflection component's context.
rating	An object containing information about the rating.
type	The type of rating. Can be like, stars, or dichotomous.
value	The value of the rating.
searchQuery	An object containing information about the search query.
terms	Contains the keywords of the user's query.
facets	An object containing information about the search facets.
key	The metadata key used as facet.
type	Takes one of the following values: VALUE, DATE, RANGE.
value	The facet value.
topic	An object containing information about the related topic.
tocId	The topic's identifier based on its position in the document's table of contents.
title	The topic's title.
mapId	The topic's map ID.
mapTitle	The topic's map title.
metadata	The topic's metadata.