Here is an overview of the specific tasks and contributions expected from both the Fluid Topics team and the customer.
| Fluid Topics Team | Customer Team |
|---|---|
| Provide relevant documentation depending on the content sources. | Provide and share a consistent methodology to internal stakeholders (tech writers, support agents, information architect). |
| Analyze content samples provided by the customer. | Maintain, enrich and adapt metadata across the different systems and sources. |
| If applicable, provide guidance on which APIs to use or scripts to develop for publishing automatization. | Implement the publishing automatization, if applicable. |
| Help to distinguish whether an issue relates to content authoring or to the delivery portal configuration. | Assess and validate the Fluid Topics output for the selected samples. |