A Content Delivery Platform, or CDP, is a system designed to transform customer support and product maintenance. Its role is to:
- Create a single access point by unifying all relevant information.
- Bring consistency to content formats and metadata across the different data source.
- Apply security rules adapted to the delivery situations and to the profile of the users.
- Allow dissemination through multiple channels.
- Track, analyze and report content consumption.
Fluid Topics is an example of a CDP, offering these functionalities to enhance content delivery and user interaction.