Analytics events names for AI-powered features - Fluid Topics - Latest

Fluid Topics Breaking Changes
Category
Release Notes
Audience
public
Version
Latest

With the development of AI features in Fluid Topics, all "generative AI" analytics events are renamed "AI" starting with the release of Fluid Topics version 5.2.

Below is a list of all renamed events:

  • gen_ai.completed_query becomes ai.completed_query.

  • gen_ai.rate becomes ai.rate.

  • genai_case_deflection.start becomes ai_case_deflection.start.

  • genai_case_deflection.open becomes ai_case_deflection.open.

AI is a premium feature and requires a subscription. Get in touch with a Fluid Topics representative for more information.