The Fluid Topics Analytics Guide offers an overview of key analytics metrics captured by Fluid Topics. This document also provides best practices for using these metrics to enhance documentation, and improve the overall decision-making process.
Analytics data provides at-a-glance answers to many questions, such as:
- What do users search for?
- What do they read?
- Where do they come from?
- Which browsers do they use to access the portal?
- What devices do they use to access the portal?
- Which documents should content publishers prioritize when updating content?
- What content is missing from the portal?
- What content is trending at the moment?
How does Fluid Topics generate analytics data?
Fluid Topics calculates analytics data based on the events and HTTP requests it logs when users are active on a Fluid Topics portal.
Loading a page in a browser causes multiple HTTP requests.
Who can view analytics and where?
Users with the ADMIN or ANALYTICS_USER role can access analytics data in the Analytics dashboard.
BEHAVIOR_DATA_USER users can also access the Sessions list Analytics page, and Session journey drawer.
It is also possible to explore analytics data by calling Fluid Topics Analytics web services. In addition to providing a quick way to zoom in on specific metrics, web services make it possible to configure integrations with existing systems and applications.