ai_case_deflection.open_ticket - Fluid Topics - Latest

This event contains the following fields:

Field	Type	Required?	Description
context	String	No	The AI Case deflection component's context.
searchQuery	Object	Yes	An object containing information about the search query.
terms	String	Yes	Contains the keywords of the user's query.
facets	String	No	An object containing information about the search facets.
lastUpdate	String	No	Contains the last update value. The value can be LAST_WEEK, LAST_MONTH, LAST_QUARTER, LAST_YEAR or CUSTOM.
searchType	String	No	Contains the scope of the search. The values can be EVERYWHERE,TITLE_ONLY or NONE.
generationId	String	No	An ID identical to the query ID returned in the previously triggered event associated to the completion.