This event contains the following fields:
| Field | Description |
|---|---|
context |
The Case deflection component's context. |
rating |
An object containing information about the rating. |
type |
The type of rating. Can be like, stars, or dichotomous. |
value |
The value of the rating. |
searchQuery |
An object containing information about the search query. |
terms |
Contains the keywords of the user's query. |
facets |
An object containing information about the search facets. |
key |
The metadata key used as facet. |
type |
Takes one of the following values: VALUE, DATE, RANGE. |
value |
The facet value. |
topic |
An object containing information about the related topic. |
tocId |
The topic's identifier based on its position in the document's table of contents. |
title |
The topic's title. |
mapId |
The topic's map ID. |
mapTitle |
The topic's map title. |
metadata |
The topic's metadata. |