Case deflection overview - Fluid Topics - Latest

Fluid Topics API Reference Guide
Category
Reference Guides
Audience
public
Version
Latest

This web service responds with the number of cases deflected for a set of provided contexts.

Method Endpoint
GET 
/analytics/api/v1/case-deflection/overview

The use of Case deflection is a premium feature and requires a subscription. Get in touch with a Fluid Topics representative for more information.

Request body

The following lines show an example of a JSON request body:

{
  "startDate": "2025-09-01",
  "endDate": "2025-10-01",
  "contexts": [
    "Context 1"
  ],
  "cost": 1000
}
Field Type Required Description
startDate String Yes The inclusive start date of the period. The start date is mandatory. It must be within the analytics data retention period.
endDate String Yes The exclusive end date of the period. The end date is mandatory and must be later than the start date.
cost String Yes The individual ticket cost.
contexts String Yes The desired contexts.

Response body

The following lines show an example of a JSON response body:

{
  "startDate": "2025-09-01",
  "endDate": "2025-10-01",
  "results": [
    {
      "context": "Context 1",
      "ticketCreated": 1,
      "ticketSaved": 4,
      "costSaved": 4000
    }
  ]
}
Field Type Description
startDate String The inclusive start date of the period as defined in the input.
endDate String The exclusive end date of the period as defined in the input.
results Array An array containing the results.
context String The case deflection context
ticketCreated Number The number of created tickets.
ticketSaved Number The number of saved tickets.
costSaved Number The cost saved.
Return code Description
200 OK Returns results.