Case deflection - Fluid Topics - 4.2

What's new in v4.2

Release Notes

Fluid Topics version 4.2 adds a new component to the Page Designer dedicated to case deflection. This component invites users to type in their question and displays content suggestions in real time.

Users can evaluate the relevancy of the suggested topics and access a ticketing tool if they did not find the answer they were looking for.

Events are generated to track deflected cases, rated content, and questions that led to the creation of a ticket.

Note that this feature is in beta version and not activated by default on production portals.