After logging in to a Fluid Topics account via a SAML authentication mechanism, users may be disconnected after a certain amount of time. An HTTP 500 (internal server error) message appears informing the user that the authentication issue instant is too old or in the future.
Impact on users
The issue might prevent users from signing in to Fluid Topics.
Possible root cause
This issue might occur when the maximum authentication lifetime parameter is configured incorrectly.
Solution
Use one of the recommended values to configure the maximum authentication lifetime parameter.